This page outlines our policies and procedures for collecting, using, and disclosing your information, as well as the security measures Solar Sparkle has established to safeguard your data stored through our services. Our services include those accessible via this website and any other software or services offered by Solar Sparkle in relation to these services. By utilizing our services, you consent to the collection, transfer, processing, storage, disclosure, and other uses of your information as described in this Privacy Policy.
When you express interest in acquiring additional information about our services or register to use the services, Solar Sparkle requires you to provide your personal contact information. This may include your name, company name, address, phone number, and email address (referred to as your "Personal Contact Information"). If you purchase our services, Solar Sparkle will require you to provide financial and billing information, such as your billing name and address, credit card number, and the number of employees within your organization using the Services ("Billing Information").
Using Solar Sparkle Services, you can create, upload, store, and share information such as your company description, email ID, logo, photos, custom emails, user email IDs, etc. (collectively referred to as "Data"). This information is stored and maintained on our website. If you encounter technical errors while using the Services, Solar Sparkle may ask for your permission to collect a crash report and certain logging information from your system documenting the error ("Diagnostic Information"). This information may contain details about your Operating System version, hardware, browser version, and your email address, if provided. Furthermore, some login information is stored locally on your computer in a cookie to streamline the login process ("Login Information").
As you navigate Solar Sparkle websites and use our Services, we may also gather information using common information-gathering tools like cookies and Web beacons ("Website Navigational Information"). Website Navigational Information includes standard data from your web browser, such as browser type and language, your Internet Protocol ("IP") address, and the actions you take on Solar Sparkle's website (like web pages viewed and links clicked). We refer to this collectively as "Analytics Information".
Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website or other websites. Google's use of advertising cookies allows it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet. Users may opt out of personalized advertising by visiting Ads Settings or www.aboutads.info.
Currently, Solar Sparkle does not collect any real-time geo-location information while you use our Services. However, if we plan to do this in the future, we will ask for your permission beforehand.
Solar Sparkle employs the information we gather in the following ways:
Solar Sparkle gives users the option to link their Data on third-party sites such as Facebook, Twitter, and LinkedIn. As users have complete control over this, Solar Sparkle cannot be held accountable or liable for the linking of user's Data to such third-party sites, or how these third-party sites use such links.
As per our Privacy and Conditions, you agree to allow Solar Sparkle to identify you as a customer and to use your name and/or logo in Solar Sparkle's website and marketing materials. By providing your contact information to Solar Sparkle for any reason, you agree to receive marketing messages until you opt out of our marketing campaigns. You can opt-out by sending an email to info@solarsparkle.com or by following the opt-out link in our marketing materials.
Solar Sparkle does not sell, rent, or trade your private information to any third parties.
Solar Sparkle may use certain trusted third-party companies and individuals to help us deliver, analyze, and improve our Services. These include tasks such as data storage, maintenance services, database management, web analytics, payment processing, and improving the Services’ features. These third parties may access your information strictly for performing these tasks on our behalf and under obligations similar to those in this Privacy Policy.
We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Services, at our discretion.
Solar Sparkle does not disclose any personally identifiable information about any individual, unless otherwise stated in this Privacy Policy. This includes information about our customers and information that our customers provide to us about their customers. We can freely use non-personal information that does not permit direct association with any specific individual, or non-identifiable aggregate information about our users (such as the number of customers who use our services, their geographic distribution, the amount of information located and/or removed, etc.).
We collect, store, and process your personally identifiable information on servers located in the United States. However, due to the unpredictable nature of Internet routing, your information may pass through other countries while in transit to our servers. We use the information we collect about you to develop and deliver our services, process your transactions, manage your account, improve our products and services, and manage our marketing efforts. We only allow access to personally identifiable information about our users to those who require it for the above purposes.
Solar Sparkle will not sell or rent any of your personally identifiable information to third parties. We only share your personally identifiable information with third parties under the limited circumstances described below. We share information with service providers under contract who help with our business operations such as payment and order processing, fraud investigation, bill collection, and information management and analytics. These third parties are obligated to protect your information and are contractually prohibited from using your personally identifiable information for any other purpose. They are not allowed to share your information with any third parties and are authorized to use your personal information only as necessary to provide these services to Solar Sparkle.
We disclose information that we, in good faith, believe is appropriate to cooperate in investigations of fraud or other illegal activities, or to conduct investigations of violations of our Privacy of Use. We also disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver, or other comparable legal process. In such cases, we will make reasonable business efforts to contact the subscriber(s) before providing information to the party that requests it, although this is not guaranteed.
When a user signs up for a co-branded version of our service through links to Solar Sparkle from our co-branded partner's website, we will share with the co-branded partner that user's name, e-mail address, and physical address. This is to provide enhanced integration between Solar Sparkle's services and those of our co-branded partner. If you do not want your information shared with Solar Sparkle's co-branded partner, sign up for Solar Sparkle directly and not through a link from our partner's website.
We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
We share information with companies that provide public relations and marketing services for us. Such information will only be used to customize, measure, and improve our products, services, and advertising. It will not be shared with third parties for their marketing purposes. These third parties are contractually obligated to protect your information and are prohibited from using your personally identifiable information for any other purpose.
Like any other business, it is possible that Solar Sparkle could merge with or be acquired by another company in the future. If such an acquisition occurs, the successor company would have access to the information maintained by Solar Sparkle, including customer account information, but would continue to be bound by this Privacy Policy until it is amended.
We share your information with our parent, subsidiaries and joint ventures to help coordinate the services we provide to you, enforce our terms and conditions, and promote trust and safety.
The implementation of our Services may require using your personally identifiable information to locate other information about you. It may also require revealing your personally identifiable information in order to effect removal of Internet content about you. For example, we may have to disclose your name to a website in order to notify them to remove Internet content about you. This occurs with your express permission for a specific, given purpose.
We will retain your information for as long as your account is active or as needed to provide you the Services. If you wish to cancel your account or request that we no longer use your information to provide you the Services, you may delete your account. If you delete your account, your Data will no longer be stored in our servers. Please be aware that there may be a delay from the time you delete your account to the time that your Data is removed, and some of your Data may continue to exist in backup copies for a period.
If we decide to make material changes to our Privacy Policy, we will notify you by e-mail through the primary e-mail address specified in your account and/or post those changes to this Privacy Policy on the Website homepage prior to the changes taking effect. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you. We reserve the right to modify this Privacy Policy at any time.
In the event that Solar Sparkle goes through a business transition, such as a merger, acquisition by another company, or a sale of a portion of its assets, your personally identifiable information will, in most instances, be part of the assets transferred. You will be notified via prominent notice on the site for 30 days after a change of ownership or control of your personally identifiable information.
If you reside in the European Union (“EU”), United Kingdom, Lichtenstein, Norway, Iceland or Switzerland, you may have additional rights with respect to your personally identifiable information (also known as Personal Data), including rights under the EU’s General Data Protection Regulation (“GDPR”). "Personal Data" includes identifiers such as name, location data, and unique online identifiers. Solar Sparkle abides by the following principles in relation to your Personal Data:
Effective January 1, 2020, the California Consumer Privacy Act (CCPA) allows California residents to obtain specific information collected by businesses with whom they have established relationships. If you are a California resident, you may exercise certain rights to access, restrict, or delete your personal information by submitting a request through this link.
Our Services may include publicly accessible community services such as blogs, forums, and wikis. Please be aware that any information you provide in these areas may be read, collected, and used by others who access them. Your posts on these communities may remain even after you cancel your account.